Local pickup is available from Forrestfield W.A. Flat rate shipping $9.95 across Australia. Free Shipping over $200 spend

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Shipping and Returns Policy

SHIPPING

Order turnaround:

As I am a mum of 3 beautiful babes I am now posting only once per week. depeding on when your order is placed, it could be sent the next day or up to 5 business days. If you have not received shipping notification after this time, or that your order is ready for collection after this time, please reply to your order confirmation email and let us know. 

 

Earth Babes uses Australia Post, Sendle and other couriers for its shipping. This is usually based on your location and the best way to get your order to you. We cannot guarantee the quality of the service provided by the delivery option chosen. You can write into the comments your preferred method of delivery and we will endeavor to work with your chosen company if possible. If you have concerns about the condition of your package on arrival, please photograph it before you open it and get in touch with them immediately to resolve any disputes. Their terms of use can be found on their website. Please contact us as well so that we are aware of any issues that occur.

If local pick up is selected in the cart you will receive an email from us to confirm a date and time frame for the collection of your goods. While at times we may be able to accommodate an early pick up, we require at least 24 hours notice for the collection of goods.

 

RETURNS POLICY

All retailers in Australia are bound by Australian Consumer Law. If the product is faulty or damaged, you are entitled to a repair or refund. Full details can be found at www.consumerlaw.gov.au

The utmost of care is taken in checking your products prior to sending them to you, we are only human and sometimes a faulty product may slip through. If you believe you have received a faulty product, please email us to arrange a return as soon as you notice by a reply email to the confirmation email you received at the time of purchase. We will work with you to ensure that the product is replaced or repaired as soon as possible. 

In your return email please include:

  • A detailed description of what is wrong with the product
  • Pictures or a video if needed to clearly show us what the problem is

If you cannot find your confirmation email, please send the above details as well as date purchased and under which name, address and email address the order was placed, to hello.earthbabes@outlook.com

Earth Babes is not required by law to offer a refund or replacement for change of mind. Please select items carefully and contact us if you have any questions about the product (including size) prior to placing your order.

 

WARRANTY

All items sold by Earth Babes are subject to product warranty information as per the manufacturer. In the event that you believe a product is not usable and may be covered under warranty, please contact us and we can assist you. Details of each individual manufacturer’s warranty can be found at their respective websites.

Please send us an email by replying to your confirmation email and include:

  • A detailed description of what is wrong with the product
  • Pictures or a video if needed to clearly show us what the problem is

If you cannot find your confirmation email, please send the above details as well as date purchased and under which name, address and email address the order was placed, to hello.earthbabes@outlook.com

 

 

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